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Frequently Asked Questions
Are these portraits made by AI?+
Yes. Each portrait is generated by AI from your photo and is an artistic interpretation. We can't guarantee an exact likeness.
What photo works best?+
A sharp, well-lit photo where your pet's face is clearly visible. JPG, PNG or WEBP up to 10 MB.
Is the preview really free?+
Yes — you can create a free watermarked preview before buying. Free previews are limited per visitor.
Who can see my photo?+
Only you and, if needed for your order, our team. Original photos are stored privately and never shown publicly.
How long do prints take?+
Prints are reviewed before production, then typically arrive in 5–8 business days with standard shipping.
Can I get a refund?+
See our refund and returns policy for details on digital and physical orders.